March 30, 2020


Dear Valued Clients and Olympic Enthusiasts,


The IOC and Tokyo 2020 has announced the new dates of the 2020 Olympic Games which will be July 23-August 8, 2021.  


We are in frequent discussions with both organizations to find out what impact the new dates will have on our clients and customers who have already purchased Cartan services as follows:


  1. Will tickets already bought and allocated be honored next year? Our sense is they will be and are working under this premise so we can continue to sell tickets in the coming weeks for the countries and territories we represent.
  2.  Will the hotels Cartan has acquired and sold still be available? Again, our sense is they will be, but like the tickets, we are still awaiting further details and policy updates from the organizing committee and the Tokyo hotels.


Recognizing that many of you have specific questions about your account, and services already purchased from Cartan, please don’t hesitate to contact us in regard to ticket questions at or through your account message system with Ticket Manager.


For general Games inquiries, please contact us at or directly with your specific Cartan Team member if you have already purchased one of our experiences for the Games.

We thank you for your continued patience and interest in the Olympic Games and continue to frequently check our website for further updates.